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SALES
MANAGER

About the Role

We are actively in search of an accomplished Sales Manager to join our lifestyle property company, with a proven track in Public Relations or experienced in the Luxury Resort Hotel industry. This leadership role calls for an individual who brings communication via calls or messages not only exciting and engaging but also brings a fresh perspective to our clients. If you possess these qualifications, this role is perfect for you!

• Engage clients through chat and calls, with a focus on creating excitement and interest in our products at Tiara Hana.
• Dominate the stage in client interactions by understanding what clients are looking for and making the sales process enjoyable for them.
• Stay up-to-date with industry trends to understand market conditions and competitor activities.
• Continuous training to enhance your skills ensures that you stay at the forefront of industry trends.
• Manage and maintain personal CRM tools for effective client relationship management.

• Bachelor’s degree in Business, Hospitality, or related field.
• Proven experience in a sales or PR role, preferably in a Luxury Resort Hotel industry.
• Strong verbal and written communication skills are essential to effectively engage with clients through WhatsApp.
• Dynamic and engaging personality, capable of dominating the stage and creating excitement during client interactions with the exceptional communication skills.
• Results-oriented mindset, with a proven ability to meet and exceed sales target.

UI/UX &
BRAND
DESIGNER

About the Role

We’re seeking a talented Brand Designer with expertise in UI/UX to join our team. As a Brand Designer at Tiara Hana, you’ll play a pivotal role in shaping our company’s visual identity and crafting compelling brand experiences across digital platforms. 

• Design visually compelling and user-friendly landing pages that align with our brand and marketing strategies.
• Designing visual content, including logos, illustrations, images, and other graphic elements, to convey a specific message or brand identity.
• Collaborate with Brand Marketing teams to ensure designs reflect our brand identity and messaging.
• Maintain a consistent and cohesive design language throughout all landing pages.
• Stay updated on design trends to continually enhance our brand aesthetics.

• Proven experience as a UI/UX and Graphic Designer with a strong portfolio showcasing landing pages, web designs, and brand identity.
• Proficiency in design tools such as Adobe Creative Suite (XD, Figma, Illustrator and Photoshop).
• Passion for aesthetics and an eye for detail, with a keen sense of visual design, layout, and typography.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.

   Back to Career

SALES

About the Role

We are seeking an enthusiastic and customer-oriented Sales Relations to join our team. This role will focus on communicating with clients through WhatsApp, using a warm and friendly approach to engage with them. The primary goal is to make appointments with potential clients. We are looking for individuals with a positive attitude, a hunger for learning, and a preference for English proficiency. 

• Communicate with the clients through WhatsApp, utilizing both chat-based conversations and calls to establish connections and build relationships.
• Create a warm and friendly atmosphere during interactions to make clients feel comfortable, valued, and excited about our products.
• Listen attentively to client inquiries, address their concerns, and provide appropriate solutions or recommendations. Proactively engage with the clients, nurturing leads through meaningful conversations, and guiding them towards making an appointment.
• You are expected to upgrade your sales skills and be heavily involved in all sales training.

• 21 – 28 years old, fresh graduates are welcome to apply.
• Salary basic starting from 3,5jt to 7jt with commission expected 10jt/ month.
• Fluency in English and Indonesian languages.
• Someone who handles pressure very well and presentable and great communication skills.
• Strong verbal and written communication skills are essential to effectively engage with clients through WhatsApp.
• Maintaining a warm and friendly approach while interacting with clients. Have a natural ability to build rapport, make clients feel comfortable, and create a positive customer experience.
• Experience or an inclination towards soft selling techniques, which involve a consultative approach focused on understanding the client’s needs and educating them about the benefits of our products.
• Results-oriented mindset, with a proven ability to meet and exceed sales targets.

CUSTOMER ACCOUNTS

About the Role

As a Customer Accounts, you will ensure a hassle-free experience for new customers and turn them into official co-owners. You have an in-depth understanding to explain Tiara Hana’s agreements in a warm, friendly & trustworthy manner in efforts to develop strong customer success.

• Welcome all customers with genuine, and friendly enthusiasm over the chat & phone, and communicate clearly.
• Schedule agreement signing and inform the schedule to the customer via WhatsApp and/or call.
• Share more opportunities that suit our customer needs and help them to spread their investment portfolio to more different destinations.
• Ensure a timely process of payment collection & document collection.

• Proven experience in a customer-facing role, ideally in customer service, sales, or a related field.
• Strong verbal and written communication skills, with the ability to convey warmth, friendliness and trustworthiness over chat and phone interactions.
• Excellent interpersonal skills, patience, and empathy when dealing with customer inquiries and concerns.
• Fluent in English and Bahasa.
  

About the Role

As our Customer Care Executive, you will be the representative of our customer care team by demonstrating a high level of service and do what is necessary to ensure our customers’ needs are fulfilled.

• Communicate with all customers with genuine, and friendly enthusiasm over the chat, phone, face-to-face, and communicate in a clear, nice, and warm manner.
• Responding to customer inquiries and resolving issues in a timely and professional manner; investigate customers’ problems to find appropriate solutions.
• Documenting customer interactions and maintaining accurate records.
• Share more opportunities that suit our customer needs and help them to spread their investment portfolio to more different destinations.

• Experience in a customer-facing role, preferably from a 5-star hotel industry.
• Experience in customer service operations.
• Strong communication and analytical skills.
• Passionate in delivering exceptional customer service, with a proactive, responsible, and approachable attitude.
• Proficient in written and spoken English and Bahasa.
  

PR &
SOCIAL MEDIA

About the Role

We are looking for a dynamic Content Creator who is a shutterbug and keen storyteller responsible for producing compelling photo and video assets to engage with our audience on various channels.

• Creating concise, eye-catching and creative content by producing a consistent brand message in the content and adept at creating content that is optimized for distribution channels (e.g., Instagram, Facebook, TikTok posts).
• Participate in creative production by making original, fresh content that is valuable to our target audience. An engaging on-camera persona that creates a whole vibe for our video channels.
• Handle & manage all customer testimonials (by video, text and google review).
• Assist during training and coordinate all customer-related updates with Customer Service e.g. construction updates, new experiences, etc.
• Conceptualizing & lead in planning any big/festive event of Tiara Hana or big day content.

• Hands-on experience in conceptualizing and creating content for the following platform: Instagram, YouTube, TikTok, LinkedIn and Facebook.
• Proficient communication skill both in Bahasa and English.
• Strong project management skills; able to work well with tight timelines.
• Quality-driven and detail-oriented.
• Passionate and creative at heart who stays current on videography, photography, media and marketing trends.
• Able to communicate creative ideas effectively and demonstrate flexibility when receiving feedback to achieve high standards.

DIGITAL
MARKETING
ANALYST

About the Role

We are seeking a results-driven Digital Marketing Analyst to join our team. This role is pivotal in bridging our digital marketing efforts with sales outcomes. The ideal candidate will possess a keen eye for data analysis, collaborating closely with both digital marketing and sales teams to uncover actionable insights that drive campaign optimization and revenue growth.

• Collaborate with the sales team to analyze sales data, driving digital marketing strategies.
  
• Assess the effectiveness of Tiara Hana’s digital campaigns using sales data analysis.
• Translate data insights into actionable recommendations to boost campaign performance and sales.
• Build strong relationships with the sales team, aligning digital marketing efforts with their needs.
• Conduct regular audits to ensure digital marketing activities align with business goals.

• Bachelor’s degree in Marketing, Business, or related field.
• Proven experience in digital marketing analytics, preferably within a similar industry.
• Strong proficiency in data analysis tools and platforms, including Google Analytics, Google Ads, etc.
• Excellent communication skills, with the ability to distill complex data into actionable insights for stakeholders.
• Detail-oriented with a strategic mindset.

LEGAL
EXECUTIVE

About the Role

We are seeking a highly motivated and detail-oriented Legal Executive to join our dynamic team. As a Legal Executive, you will play a crucial role in supporting the company, providing expert guidance, and ensuring compliance with all applicable laws and regulations.

• Draft, review, and negotiate contracts with external parties, ensuring all terms and conditions align with company policies and legal requirements.
• Conduct comprehensive legal research to stay updated on relevant laws, regulations, and industry trends, providing valuable insights to the company.
• Monitor and ensure the company’s adherence to all legal and regulatory requirements, proactively identifying the potential compliance risks and proposing appropriate mitigation strategies.
• Maintain accurate and organized legal documents, including agreements, contracts, and other relevant materials, ensuring easy retrieval and reference for the organization by having a monthly audit on the documents.
• Collaborate with stakeholders to assist in managing legal disputes, providing documentation, evidence, and research support as needed.
• Contribute to the development and implementation of corporate policies, ensuring they comply with legal requirements and industry best practices.

• Max 30 years old
• Bachelor’s degree in Law, possession of KTA is a plus.
• Proven experience min. 2 years working as a Legal Compliance in Bank, Insurance & Leasing industry.
• Strong research and analytical abilities, allowing for accurate assessment of complex legal matters and provision of sound advice.
• Excellent written and verbal communication skills, enabling effective interaction with internal teams, external parties, and legal counsel.

HR
SPECIALIST

About the Role

As an HR Specialist specializing in communication, employee engagement, and training, you will be the driving force behind fostering effective communication channels, motivating employees, & creating impactful programs for our organization.

You will serve as the face of the HR division, responsible for building a positive work environment, implementing comprehensive training programs, and establishing key performance indicators (KPIs). Your role will be critical in enhancing employee motivation, engagement, and professional development.

• Collaborate with different departments to ensure timely delivery of internal messages, announcements, and updates.
• Design and implement employee engagement initiatives, programs, and events to foster a positive work environment and strengthen employee morale.
• Collaborate with managers and teams to develop strategies for improving employee engagement and team dynamics.
• Organize recognition programs, rewards, and incentives to acknowledge and appreciate employees’ contributions.
• Coordinate and deliver training sessions, workshops, and seminars to enhance employee skills, knowledge, and performance.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Proven experience in HR roles, with a focus on communication, employee engagement, and motivation.
• Strong interpersonal skills and the ability to build relationships at all levels of the organization.
• Familiarity with performance management systems
  and key performance indicators.
• Proficiency in HRIS (Human Resources Information Systems) and other relevant software applications.

PROJECT
EXECUTIVE

About the Role

As a Project Executive at Tiara Hana, you will be responsible for the successful initiation, planning, execution, monitoring, controlling and closure of multiple, large-scale projects. You will work with project teams to ensure that all projects are delivered on time, within budget and to the required quality standards. The Project Executive will also be responsible for developing and maintaining relationships with key stakeholders, sponsors and clients.

• Oversee the project team (construction and MEP).
• Supervise the activities of assigned project teams to ensure compliance with company policies, safety standards and quality standards.
• Manage tasks’ deadlines given from the supervisor.
• Develop relationships with vendors and partner businesses.
• Give updates to the owner on a single and complex construction project regularly.
• Enforce project requirements with the project manager.
• Troubleshoot problems, and ensure job site safety.

• Bachelor’s degree of Civil Engineering.
• Have driving license (SIM A and C).
• Strong attention to detail.
• Problem solving ability and strong sense of urgency.
• Organizational and communication skills.
• Willing to be placed in Bali (preferable domicile in Ubud, Bali).

About the Role

As our Customer Care Executive, you will be the representative of our customer care team by demonstrating a high level of service. Drawing on your legal background, you’ll handle any questions or inquiries confidently and clearly, using your legal knowledge to provide accurate and firm answers.

• Communicate with all customers with firm and confidence over the chat, phone, and face-to-face, providing clear and legally informed assistance.
• Responding to customer inquiries and concerns promptly, utilizing your legal expertise to resolve the problem and conduct thorough investigations as needed.
• Documenting customer interactions and maintaining accurate records.

• Bachelor’s degree in Business Law or a related field.
• Experience in a customer-facing role.
• Strong communication and analytical skills.
• Passionate in delivering exceptional customer service, with a proactive, responsible, and approachable attitude.
• Proficient in written and spoken English and Bahasa.